We aim to ensure complete satisfaction with every purchase. Please read our returns and refund policy carefully before making a purchase.
1. Eligibility for Returns
Returns are accepted only under the following conditions: The item is defective, damaged, or not as described. The return request is made within 7 days of delivery. The product is in its original condition with all accessories, packaging, and proof of purchase.
2. Non-Returnable Items
Returns will not be accepted for: Physical damage caused by the customer after delivery. Devices with altered software, hardware, or tampered IMEI numbers. Items purchased under special clearance or “no return” deals (clearly mentioned at the time of purchase).
3. Return Process
To initiate a return: Contact us via phone or email within 7 days of receiving the product. Provide order details and supporting images/videos (if the item is damaged or defective). Once approved, we will coordinate for pickup or guide you on the return shipment process.
4. Inspection and Approval
Once the returned product is received, it will be inspected. If the product meets return eligibility criteria, the return will be approved, and a refund or replacement will be processed.
5. Refund Process
Refunds (if applicable) will be processed within 5–7 business days after approval. The amount will be credited to the original payment method or as store credit, based on your preference.
6. Exchange Option
If available, you may opt for an exchange instead of a refund. Exchanges are subject to product availability and approval.
7. Shipping Charges
Shipping costs for returns may be borne by the customer unless the product is defective, incorrect, or damaged during delivery.
8. Contact Information
To request a return, refund, or ask questions, please contact us: 📞 Phone: 9742057770 | 📧 Email: info@sellgadgets.in
