Everything you need to know about selling your phone, laptop, or tablet to SellGadgets — from how we lock your price to how you get paid by UPI. If your question is not answered here, write to us at support@sellgadgets.in.
Is the quoted price final, or can it change at pickup?
The price you accept online is a locked price. As long as your device matches the condition and details you selected, the amount we pay does not change at pickup. There are no surprise deductions.
At pickup, our partner runs a short verification to confirm the device is what you described — for example, that the screen, body, and functions match the condition you chose, and that the model and storage are correct. If everything matches, you are paid the locked amount.
If the actual condition is different from what you selected — say the screen has cracks you did not report, or a feature you marked as working is faulty — the price may be revised to match the true condition. You will see the revised offer before anything is finalised, and you can decline and keep your device at no cost.
How is my price calculated?
Your quote is based on the device model, its storage and variant, and the condition details you provide — such as screen and body condition, whether the touchscreen and display work, battery health, and whether functions like calling, cameras, and buttons are working.
Prices reflect current demand for that model and can move up or down over time, so the quote you see today may differ from the quote next week. The amount shown when you book is the amount we lock for your scheduled pickup.
Answer the condition questions honestly and accurately. The closer your answers match the device, the more likely your locked price is paid in full at pickup without revision.
How long is my locked price valid?
A locked price is tied to the pickup you schedule. When you book a pickup slot, we hold that price for that booking.
If you do not schedule a pickup, quotes are only indicative and can change with market rates. If your pickup is rescheduled far into the future or cancelled, we may need to re-quote your device at the then-current price.
Your quote's locked price is valid for 24 hours. Book a pickup within that window to hold the price; after 24 hours the quote may need to be refreshed, as resale prices move with the market.
Which areas and pincodes do you serve?
SellGadgets offers free doorstep pickup in selected cities and pincodes. To check whether we serve your location, enter your pincode during booking — if pickup is available, you will be able to choose a slot.
We are expanding our coverage over time, so if your pincode is not serviceable yet, please check again later. In some areas we may offer an alternative drop-off or courier option where doorstep pickup is not available.
The current list of serviceable cities and pincodes is maintained on the website and is subject to change.
How do I schedule a pickup, and how soon can it happen?
After you accept your locked price, you choose a pickup date and time slot that suits you, and share the address and pincode where the device should be collected. You will receive a confirmation with the booking details.
Pickup timing depends on your location and slot availability. In many serviceable areas, pickups can be scheduled within a day or two; in others it may take longer. The available slots shown at booking reflect what we can offer in your area.
Please keep the device, its charger or accessories (if included in your quote), and a valid ID ready for the pickup. If our partner is delayed or unable to reach you, we will contact you to reschedule.
How and when do I get paid?
Payment is made instantly via UPI once your device passes verification at pickup and you confirm the final amount. You provide your UPI ID (or scan a QR) at the time of pickup, and the amount is transferred to that account.
Make sure the UPI ID or linked bank account you share is active and in a name you can verify. Payments are sent to the details you provide, so please double-check them before confirming.
If a UPI transfer fails for a technical reason — for example, a bank server issue — our team will follow up to complete the payment through UPI or another agreed method. If you prefer a different payment method, please ask our support team about what is available in your area.
Can I sell a damaged or non-working device?
Yes. We buy devices in a wide range of conditions, including phones and laptops with cracked screens, dents, battery issues, or those that do not switch on. During booking, select the condition options that describe the faults as accurately as you can so your quote reflects the real state of the device.
A damaged or non-working device will usually be priced lower than a fully working one, but you will still receive a locked price for it. Being upfront about damage helps ensure the amount you are quoted is the amount you are paid.
Certain conditions may affect eligibility — for example, a device that is heavily damaged, waterlogged, or missing major parts. If we cannot accept a device, we will let you know and you keep it at no cost.
Is my data safe? Will my device be wiped?
Protecting your data is important to us. Before your pickup, we strongly recommend you back up anything you want to keep, remove all accounts, and factory reset the device yourself. This is the surest way to protect your personal information.
For phones and tablets, please sign out of and remove any linked accounts and turn off device-lock or activation-lock features (for example, Find My iPhone / Activation Lock on Apple devices and Factory Reset Protection on Android). A device that still has these locks active may not be accepted or paid for, because it cannot be verified or reset.
As part of our process, we take steps to erase or securely handle the data on devices we receive. However, you remain responsible for backing up and removing your own data before handover. Please see our Privacy Policy for how the Company handles information.
Do I need to factory reset and remove SIM and memory cards?
Yes. Before handing over your device, factory reset it, remove your SIM card and any microSD or memory card, and take out any case, popsocket, or personal attachments unless they are part of your quote.
Removing your SIM and memory cards protects your contacts, photos, and other personal data, and prevents any unwanted usage after the sale. We do not need these cards, and we cannot return them once a device has been collected and processed.
If you are unsure how to reset your specific device or remove account locks, our support team at support@sellgadgets.in can point you to general guidance.
Can I cancel or reschedule after accepting a quote?
Yes. You can cancel or reschedule your pickup before the device is collected, at no cost. If you change your mind at the doorstep — including after seeing a revised offer — you are free to decline and keep your device.
Once you have accepted the final amount at pickup, handed over the device, and received payment, the sale is complete and cannot be reversed.
To cancel or reschedule, use the controls on your order page or contact support@sellgadgets.in. You can cancel or reschedule any time before the pickup at no cost; full details are in our Terms.
What proof of ownership and ID do I need to provide?
To sell a device, you must be its rightful owner and able to hand it over legally. At pickup, please keep a valid government-issued photo ID ready (for example, Aadhaar, PAN, driving licence, or passport) for verification, as required.
For some devices we may ask for additional proof of ownership, such as the original invoice or purchase bill, especially for higher-value items. Providing the original box and bill can also help confirm the model and storage.
We do not accept devices that are reported lost or stolen, are under a security or activation lock you cannot remove, or that you are not authorised to sell. The details we collect for identity and ownership checks are handled in line with our Privacy Policy.
Do I need to include the charger, box, or accessories?
Only include the accessories that were part of your quote. During booking you can indicate whether you have items such as the original box, charger, or cable. If an accessory affects the price, it will be shown in your quote, and you should include it at pickup.
If your quote does not depend on accessories, you can keep your charger and cables. Please remove any personal items such as cases, screen guards you want to keep, SIM cards, and memory cards before handover.
If you promised an accessory in your quote but cannot provide it at pickup, the price may be revised to reflect what is actually handed over. You will see any revised offer before it is finalised.
Does SellGadgets sell refurbished devices or buy from resellers?
SellGadgets is a sell-only service. We help individuals sell their used phones, laptops, and tablets for an instant, condition-based price with free doorstep pickup and instant UPI payment. We do not sell devices or run a refurbished-device store on this platform.
This service is intended for people selling their own devices. If you have a large quantity of devices or a business enquiry, please contact us at support@sellgadgets.in so we can advise on the right process.
How do I contact SellGadgets for help?
For any question about your quote, pickup, payment, or a device you have already sold, email us at support@sellgadgets.in and our team will assist you.
Our registered office is at 1, Shop 3, 11th Cross, ITPL Main Rd, above Laddoss, Kundalahalli Colony, Bengaluru, Karnataka 560037.
SellGadgets is a service operated by NextGen Gadgets (GSTIN 29BCWPG1044D2ZL). Full terms and privacy practices are available on the website.