SellGadgets is a device-buyback service: you sell your used phone, laptop, or tablet to us, we pay you, and you pay nothing at any stage. This page explains how to cancel a sell order, what happens at pickup, how the price is confirmed, and how and when you are paid.
How a sell order works, and why there is no charge to you
SellGadgets is a sell-only, buyback service. You tell us about your device by answering a few questions about its model and condition, and we show you a locked price for it. If you accept, we arrange a free doorstep pickup at your pincode and pay you by UPI. Money flows one way only: from the Company to you.
Because you are selling to us and not buying anything, there is no product price, no delivery fee, no pickup charge, and no cancellation fee at any point. Nothing is ever deducted from you, and you are never asked to pay the Company for any reason.
Our promise is a locked price with no surprise deductions at pickup. The quote you accept is the amount you receive, as long as the device matches the condition you described. Where the verified condition differs, we handle it through a clear revised offer that you are free to decline, as described below.
Cancelling a sell order before pickup
You can cancel your sell order at any time before the pickup is completed, for any reason or no reason. There is no cancellation fee and nothing to pay.
To cancel, use the cancel option in your order or account, or write to us at support@sellgadgets.in with your order details. If a pickup has already been scheduled, cancelling before the pickup agent arrives is the simplest option, and we will call off the visit.
You can also reschedule instead of cancelling if the timing does not suit you. If you do not want to sell after all, you keep your device and owe us nothing.
Declining at pickup if you are not satisfied
The pickup is not final until you agree to it. When our agent arrives, they will verify the device in front of you and confirm the amount to be paid. You are free to say no at that point and keep your device, with no charge and no obligation.
You may decline for any reason, including if you change your mind, if the amount does not work for you, or if you are simply not comfortable proceeding. If you decline, the agent leaves the device with you and no payment is made.
We recommend backing up your data and signing out of all accounts (for example your Google, Apple, or Samsung account, and any device lock or 'Find My' feature) before pickup. The agent may ask you to complete a factory reset and remove any SIM or memory card so the handover is clean. If you are not ready to do this, you can reschedule instead.
When the verified condition differs from your answers
The price we lock is based on the condition details you provide. At pickup, our agent inspects the device to confirm those details, for example the screen, body, battery health, functionality, and whether it powers on and is free of activation locks.
If the verified condition matches what you told us, you receive the locked price in full, with no deductions. If the device is in better condition than described, and this affects the grade, we may offer you more.
If the verified condition is different from what was described, for example an undisclosed crack, a fault, or a locked or blacklisted device, we will show you a revised offer that reflects the actual condition. You can accept the revised offer and be paid that amount, or decline it and keep your device. There is no pressure and no charge either way. Nothing is ever taken from you, and declining a revised offer simply ends the order with the device still in your hands.
How and when you get paid
Once you accept the final amount at pickup and hand over the device, payment is initiated to you by UPI, typically instantly. In most cases you will see the amount credited within a few minutes.
You will need a valid UPI ID or a linked bank account and mobile number to receive payment, and the payment is made to the account details you provide and confirm. Please make sure these details are correct before pickup, as payments sent to a wrong UPI ID cannot always be recovered.
For your protection and to complete the handover, our agent may verify your identity and record basic order documentation at pickup, in line with standard practice. If a bank or UPI network delay occurs on rare occasions, the payment may take a little longer to settle; in that case we will keep you updated and ensure the confirmed amount reaches you. Payment timelines can depend on your bank and the UPI network, which are outside the Company's direct control.
Reversals, failed payments, and disputes
If a UPI transfer fails, bounces back, or does not reach you, please contact us at support@sellgadgets.in with your order details. We will trace the transaction and re-initiate payment to a verified account so that you receive the confirmed amount. You are never asked to pay anything to receive a re-attempted payment.
In the rare case that an amount is credited to you in error, for example a duplicate transfer or a payment to the wrong order, we may reverse or recover only that erroneous amount after informing you. This does not affect the correct payment you are owed for your device.
If a device is later found to be lost, stolen, or blacklisted, or was materially misrepresented, we may report it to the relevant authorities and take steps permitted by law. Please only sell devices that belong to you and that you are legally entitled to sell.
If you have any concern about a payment or a pickup, write to us at support@sellgadgets.in and we will work to resolve it. Nothing on this page limits any rights you have under applicable Indian consumer law.
Will I ever have to pay SellGadgets anything?
No. This is a buyback service, so money moves from the Company to you, never the other way. There is no charge to list a device, no pickup or logistics fee, and no cancellation fee if you decide not to sell.
If anyone asks you to pay a fee, deposit, or charge in order to sell your device or to receive your payment, treat it as suspicious and contact us at support@sellgadgets.in before proceeding.
Do I have to accept a revised offer at pickup?
No. If the verified condition differs from what you described and we show you a revised offer, accepting it is entirely your choice. You can accept and be paid that amount, or decline and keep your device.
If you decline, the order ends, no payment is made, and you owe nothing. You are welcome to place a fresh order later if you wish.
Contact and legal entity details: You can reach us by email at support@sellgadgets.in. SellGadgets is operated by NextGen Gadgets (GSTIN 29BCWPG1044D2ZL), registered at 1, Shop 3, 11th Cross, ITPL Main Rd, above Laddoss, Kundalahalli Colony, Bengaluru, Karnataka 560037. This policy may be updated from time to time.